1. Items must be returned within 28 days of delivery. They must be unused and have all Miss Lulu tags attached. Please be advised that items must be returned at the customer’s expense.You must obtain proof of postage just in case your order gets lost or damaged on its way back to our warehouse, so please make sure it is packaged suitably so that it does not get damaged in transit. Failure to do so may result in us not being able to process your return.

    Follow these simple steps for a quick and easy return:

    1. Please fill out a note with the reason for your return and your order number (found on your invoice).

    2. Enclose your note with the item and package the item securely. Please use original postage packaging where possible, and please make sure the item is in its original packaging also.

    3. Take your parcel to any Post Office counter and obtain a proof of postage receipt.
  2. Items will be refunded once we have received them back in our warehouse and they have been inspected. Please allow up to 10 working days for your parcel to be received. An email will be sent to you once your return has been processed. If you haven't heard anything from us after the 10 working days, please contact us at sales@suitcasesireland.ie with your order number and details of your return. Items will be refunded at the price you purchased them at, this includes sale items. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the Ireland to show back in your account. If you require a refund but cannot return the item to us for any reason, then a refund will be at our discretion. In the unlikely the event that an item is returned to us in an unsuitable condition we may send it back to you and refuse to refund.
  3. Please be aware that we reserve the right not to refund you if you return items to us outside the terms on our returns policy.
  4. All goods have a one year mechanical parts replacement warranty, (excluding foam and fabric, wear and tear).
  5. Selected products are offered with an extended three year mechanical parts replacement warranty (excluding foam and fabric, wear and tear).  Please see individual product pages on our web site www.suitcasesireland.ie for details.
  6. We reserve the right to request supporting information such as images or videos, along with details of the fault in order to satisfy our mechanical parts replacement warranty guarantee.  
  7. We reserve the right to modify and improve chairs without notice. 
  8. Replacement parts shipped to standard.
  9. Although we try to be as accurate as possible, all product dimensions are approximate.